NO RESTOCK FEES
If your order arrives and it is not right, we'll fix it, NO NON-SENSE, we promise!
Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 business days of receipt of your item. We will issue a full refund to your original payment method.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by Premier Clothiers (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- You are responsible for all shipping costs associated with getting your order back to our location.
Return Shipping Options
- For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new items fast!
- You are still responsible for return shipping on your original order back to us.
Used or Damaged Merchandise
- Any merchandise which shows signs of use (wear, dirt, smell, pet hair, scuffing, tears, etc) or otherwise is in a condition other than it was received cannot be returned.
- Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Premier Clotheiers.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
- Orders can be modified or cancelled only while their status is labeled "In Process." Once an order has been "Sent to Warehouse," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) online at www.premierclothiers.com or call us at 214-682-9779
Step 1: Click "Login / Register" or “My Account” (if you are already logged in) at the top of the web page. Once you are within the “My Account” area of the website, click on “Order History” on the left-hand side of the page and find the order in question and click “View”.
Step 2: Select the item(s) you would like to return from your order and be sure to choose the reason for returning each item.
Step 3: Select your return shipping method and follow instructions.
Step 4: Please print your Return Authorization form and include it with each shipment back to Premier Clothiers. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to:
Attn: Returns (RA# XXXX)
2220 Coit Rd Suit 480-216
Plano, Texas 75075
Please retain your return tracking information. premierclothiers.com is not responsible for packages lost during return shipment. You will receive a confirmation email from Premier Clothiers when your return is processed which will include the full details of refund credited.
Questions / Concerns
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at 214-682-9779 or shoot us a message.